Are disengaged employees costing you?

Research by Villanova University, suggest that disengaged employees could be costing businesses millions of pounds per year. Whereas as highly engaged employees who are overall more satisfied are 87% less likely to leave a company.

Thankfully, Human Capital Management (HCM) softwares, such as SAP SuccessFactors provide employers with the opportunity to improve employee engagement through rewards, incentives and just as importantly recognition. Solutions provided by SAP SuccessFactors, come with real time analytics helping employees to become more productive, more quickly, whilst providing better training opportunities, and ways on how to get employees collaborating. More about employee engagement, can be found in our previous blog ‘Can HCM Technology improve employee job satisfaction?‘ or scroll down for insights from the latest research.

 

SAP SuccessFactors

Resource On Demand is Europe’s first specialist Salesforce Recruitment Company. We assist the world’s leading organisations to grow their technology teams. Supporting companies to fill roles that span across digital marketing, marketing automation, Human Capital Management, SAP SuccessFactors, CRM system management, Salesforce and Software testing.

The team at Resource On Demand have access to an extensive database of key talent, registering over 8000 professionals each year. To find out how we can support you call us on +44 20 8123 7769 or rod@resourceondemand.com.

What Future Job Skills will be needed to survive in a Machine automated world?

Artificial Intelligence and Machine Learning are the buzzwords of the moment. We hear about self-driving cars and a world of automation where chatbots run call centres and respond to customer queries. Much of this technology is new to the marketplace, but predictions are that these are only the start of things to come. So where does that leave people just entering the job market? What future career prospects will our children have, and how can we prepare them to have the future job skills needed to survive in a machine dominated future?

The difference between Humans and Machines

There are many things that machines can do much better than humans, like search vast volumes of data and make mathematical calculations. But their abilities are governed by one major factor – rules. Machines work on programming and predictive learning based on historical data. If new factors come into to the mix, they are ill equipped to manage them.

Humans on the other hand are highly adaptable and can apply knowledge creatively to find solutions to new problems. This type of problem solving ability is what will be the key to humans continuing to add value in the workplace. As much as we’d like to think modern lifestyles are easy to control, plan for and schedule, there remains a high level of unpredictability to life. In addition there are many work sectors in which it will be hard to replace humans with machines. These are the things to be taken into consideration when teaching our children future job skills.

Future Job Skills lie in Human Value:
There are several types of jobs that require strong interpersonal skills and this is not something that machines can’t easily mimic. Think of social professions such as psychology or emergency services, for example.

In the event of an accident, natural disaster or fire, no one can fully understand the situation until they arrive on scene. Additionally as the situation unfolds, circumstances can change. Patients may respond well to treatment or not, what was a stable and safe environment on arrival can quickly become unsafe. Only humans can effectively manage such circumstances because they have the knowledge and instinct to be able to make decisions and adapt according to the circumstances. This highlights an important future job skill: The ability to think on your feet and adapt knowledge and decision making to changing circumstances.

A second important future job skill is visualisation and planning – the ability to create perspective, design, create and coordinate ideas so that they become reality. Architects, engineers, even graphic designers and advertising agencies require human creativity and this is a skill worth developing. Machines may be able to take over many tasks, but it is still human thinking that envisioned them doing that in the first place. Creativity, design, and engineering are important future job skills that humans do best.

Nature and nurture – there is a limit to how much we (or machines) can control the natural world and because of that there will always be opportunities for humans to step in and make a Future job skillsdifference. The environment remains constantly in flux. One only has to view the ever changing weather patterns to see that. As much as we’d like to use equipment to predict what will happen, in the end, nature remains unpredictably in control.

Careers involved in the environmental sector will rely on human expertise from conservation, through to legal management and control as well as the field of medicine. Despite advances, new bugs and diseases consistently appear and old viruses re-emerge, stronger than ever. The human body responds individually to treatments with emotional and mental influences proving to be just as important as physiological factors. As a result, humans will remain valuable in the field of natural sciences. Related future job skills may include scientific knowledge and study, social skills, legal skills as well as management and understanding all varieties of interlinked ecosystems.

Business and economics is another field that remains largely unpredictable. While markets may be manipulated and influenced, consumers react of their own accord, and because they are human the outcomes can never truly be certain. Take last year’s Brexit vote for example. Nobody thought the result would be “no”, and economic predictions based on that result were ominous. Yet many of those fears have proven to be unfounded. While certain sectors took a knock, others have shown to be resilient, growing exponentially despite conservative economic movements. Business thinking, particularly in the entrepreneurial realm will remain important future job skills, as well as that of managers, analysts and economists.

In the future there will be many opportunities to work with machines to achieve better outcomes, and there will also be careers and areas of expertise that will remain firmly in human hands. Rather than fear machines and the impact they may have, the most important future job skills may involve using instinctive human potential to think creatively and seek out opportunities even where there appear to only be challenges.

Resource On Demand is Europe’s first specialist Salesforce Recruitment Company. We assist the world’s leading organisations to grow their technology teams. Supporting companies to fill roles that span across digital marketing, marketing automation, Human Capital Management, CRM system management and, Salesforce developer, Salesforce consultant and Salesforce admin jobs.

The team at Resource On Demand have access to an extensive database of key talent, registering over 8000 professionals each year. To find out how we can support you call us on +44 20 8123 7769 or rod@resourceondemand.com.

Are you suffering a marketing automation meltdown?

Marketing automation meltdownMarketing automation is a growing market and professionals with these skills are in increasingly high demand. If you are looking for the next ‘star’ employee to drive your marketing automation team, then you may come unstuck, unless you think outside the box.

We recently compiled a report about the supply and demand of marketing automation skills across various platforms. The report highlighted that a vast majority of companies are currently looking for the same skills, with Eloqua consulting skills being the most sought after. At present, just over 36% of all available marketing automation positions are for Eloqua Consultants. In contrast, if you compare this to marketing automation professionals currently seeking work, only a quarter possess Eloqua skills. Evidently the demand is much higher than the supply, but the the question is, how can employers overcome this?

With more business’ looking to roll out marketing automation software during 2016, the demand is only set to increase. As a result, companies need to look at different options. One of the easiest ways to find the talent needed, is to recruit or find people in the organisation who already have good marketing automation experience, but who have the less sought after platform skills and cross train them. As a leading expert in marketing automation recruitment, we have worked with clients in the past, who have recruited marketing automation experts on their platform, through a contract role, and then utilised them to train their employees, thereby giving both the employee and the company the skills they needed.

Cross training marketing automation experts also has the added benefit of saving the company time and money.  For example, taking someone from within the organisation and teaching them the skills they need not only saves on recruitment costs, but also upskills the individual, plus there is no settling in period as you know the individual is already someone you want to employ, who possess most of the skills and experience you are looking for.

But there is also another unseen benefit from cross training. Within the consulting world, sought after skills that are in short supply creates a fiercely competitive environment.  As a result smaller consulting companies and end-users may not have big recruitment budgets, and as a consequence will lose out on good experts to bigger companies.  But, by offering in-house and upskilling opportunities, you inadvertently buy loyalty. Needless to say there will be a time when the individual will move on, but hopefully in the meantime you have utilised them to train your up and coming talent.

So, whilst it is clear that a number of companies are going to be struggling in 2016 to find the talent they need, this need not set your company’s marketing strategy back.  Better utilisation of existing talent, and working with a good specialist recruitment company to fill the knowledge gaps, will mean that your marketing automation plan need not suffer.

If you would like to read more articles on recruitment click here. Alternatively, contact the team on rod@resourceondemand.com if you require further assistance and one of the team will be able to help.

Pathways to becoming a salesforce.com Developer

Are you interested in becoming a salesforce.com developer? Not sure what to do or where to go next?  Here’s the ROD guide to becoming a salesforce.com developer. If you have any questions just phone us on 020 8123 7769 or email us: rod@resourceondemand.com

What is a salesforce.com developer?

Developers are those within an organisation who can develop cloud applications, mainly through force.com.

What does a salesforce.com developer do?

Salesforce.com say:

First, take Building Applications with Force.com. You’ll learn how to design and build  applications with clicks, not code. This course is a must for understanding the basics and knowing how to choose the right development tools for every project. Then, follow up with the online course Analytics as a Service at your convenience, to learn all about reporting.

Next, take Force.com Code & Force.com Page Controllers. You’ll learn how to use our programming languages to expand your SaaS applications and create new ones. Follow up with the online course Managing Development with Force.com to learn about tools and best practices for application management in the cloud.

So what’s the difference between a Certified Developer and a Certified Advanced developer?

To become a Certified Developer you’ll need to take two courses:

1. Building Apps with Force.com

2. Analytics as a Service

To become a Certified Advanced Developer you’ll need to take two further courses:

1. Force.com code & force.com page controllers

2. Managing Development with force.com

How do I undertake this training?

We recommend the ‘Premier Success Plans’, these are designed around three key principles: Customer Success, Support, and Training. Highlights of these plans include providing best practice resource, release readiness programs, 24/7 phone and online support, unlimited access to the online Premier training catalogue and customisable training templates.

For more information on salesforce.com courses click here.

This seems expensive, do I really need to take these exams?

They do seem expensive to look at, but you have to view these courses as an investment in your career. Salesforce.com developers are in real demand, and the salaries offered are reflected in this.

To get a role with a reputable company you will need certification from salesforce.com and the cost of exams will soon be covered.

I’m ready. How do I get a job as a salesforce.com developer?

Resource on Demand are the original and best salesforce.com recruitment company in the UK, as such we have roles available in a number of leading companies, who either use or implement salesforce.com, in the UK and beyond. We’ll talk you through the steps needed (training; certification) and then help you to find a role ideal for you. We never fill a role just to tick a box, so you can be assured that we’ll find a role that suits you.

We need a salesforce.com developer, can you help?

We have a number of certified salesforce.com developers who are actively looking for a role in the cloud, as well as developers, architects, consultants and administrators. We would be happy to talk to you about your needs and then introduce you to some  candidates, who we feel would help to drive your company forward and suit you and your company.

Just phone us on 020 8123 7769 or email us: rod@resourceondemand.com and one of our team will be happy to help.

Salesforce, salesforce.com and force.com are trademarks of salesforce.com, Inc

Pathways to becoming a salesforce.com Administrator

Are you interested in becoming a salesforce.com administrator?  Not sure what to do or where to go next?  Here’s the ROD guide to becoming a salesforce.com administrator.  If you have any questions just phone us on 020 8123 7769 or email us: rod@resourceondemand.com

What is a salesforce.com administrator ?

Administrators are critical to a company’s ongoing success with Salesforce.com CRM Services.  They will have a broad knowledge of Salesforce applications; and the ability to configure and manage Sales and Service Cloud applications, as well as suggesting ways for your company to get even more from additional features and capabilities in current and future releases.

Tell me more…

With an Administrator credential (from salesforce.com), you’ll demonstrate your core knowledge and your ability to take on the responsibilities of this job. It’s an important investment in your career as an Administrator. To earn these credentials, you must pass a multiple-choice exam at a testing center or in an online-proctored environment.

This credential makes you highly desirable as a candidate for salesforce.com administrator roles, and your first salesforce.com job won’t be far behind!

I don’t have experience of salesforce.com

Then let’s start with some training.  Salesforce.com provide some superb free online training; they say:

To start building your Salesforce.com and Force.com skills, take advantage of these short online tutorials. These are samples from our full Premier online training catalog, which contains more than 100 titles and is updated monthly.

Click here for free online training from salesforce.com: 

I do have experience of salesforce.com

Then the administrator learning path is the next step for you.  This is a superb track provided by salesforce.com, it will help you get up to scratch with skills and knowledge, simultaneously training you up for salesforce.com certification.

salesforce.com say:

To get started, take Administration Essentials within a month of becoming an administrator. Then take your implementation and career to the next level with Advanced Administration. Our top-rated instructors will take you through hands-on exercises, answer your questions, and share best practices from experts around the world.

Are you a new Salesforce CRM administrator? Or a veteran ready to help your company solve complex business problems and get more out of Salesforce CRM? Either way, the administrator learning path is for you. It’s the quickest way to get up to speed and to perform at your best. Along the way, prove your skills by earning an exclusive salesforce.com certification.

 

 

 

I’m ready.  How do I get a job as a salesforce.com administrator ?

Resource on Demand are the original and best salesforce.com recruitment company in the UK, as such we have roles available in a number of leading companies, who either use or implement salesforce.com, in the UK and beyond.  We’ll talk you through the steps needed (training; certification) and then help you to find a role ideal for you.  We never fill a role just to tick a box, so you can be assured that we’ll find a role that suits you.

We need a salesforce.com administrator, can you help?

We have a number of certified salesforce.com administrators who are actively looking for a role in the cloud, as well as developers, architects and consultants.  We would be happy to talk to you about your needs and then introduce you to some candidates, who we feel would help to drive your company forward and suit you and your company.

Just phone us on 020 8123 7769 or email us: rod@resourceondemand.com and one of our team will be happy to help.

Salesforce, salesforce.com are trademarks of salesforce.com, Inc

Against Tuition Fees?

Last week we posted a blog entitled ‘In favour of tuition fees?’ which argued that University Tuition Fees are a good thing. Not because we especially feel that way, but because questions are often asked of us in regard to training and where the next batch of Cloud Computing specialists will come from.

This leads us to always examining the training routes, one natural discussion is about University’s investing in Cloud Computing courses and from there whether tuition fees will affect the Cloud; hence our two blog postings on tuition fees.

So, this week we look at the opposing argument. Against Tuition Fees.

It can be argued that the best Cloud workers don’t need to go to University. Indeed many of them won’t because they can’t afford it, or won’t want to pay exorbitant fees.

But this does not necessarily mean that their potential won’t be realised.

Earlier this week we heard a story of a student who was considering applying for University (Marketing degree) but was wary of saddling herself with debt, she contacted a range of Marketing Consultancies to ask if she really did need a degree in Marketing. Here is part of the response that we found interesting from one Consultancy:

In our eyes, enthusiasm, teach-ability, experience and hard work would go a long way in our agency. You would not necessarily need a degree for a job with us.

Corporations are realising that talent and a degree do not always go hand in hand, as talent cannot always afford the process of getting a degree. So what do they do if they want to work in the cloud?

Firstly, salesforce.com themselves offer a number of free training tools, such as developer accounts, wide-ranging online training, and free social collaboration tools. These are good, practical and reliable training resources and should be utilised, regardless of a person’s background or current ability.

There are also loads of online courses from salesforce.com that are free and vast amounts of material that can be downloaded at a click of a button.

Secondly, on a more well-publicised scale you partake in a Youth Training Schemes:

In the UK, a one- or two-year course of training and work experience for unemployed school leavers aged 16 and 17, from 1989 provided by employer-led Training and Enterprise Councils at local levels and renamed Youth Training.

On the basis of a government promise of training places for all school leavers without jobs, social security cover was withdrawn. However, places have not always matched demand, leaving some school leavers in financial difficulties.

Opponents of youth training argue that it is a form of cheap forced labour, that it does not provide young people with the high-technology skills that will be needed in the future, and that it is underpaid.

Those that argue that it is a ‘form of cheap forced labour’ do not see the benefits to both Corporates and Individuals of the YTS scheme.

One organisation called ‘Landmark Training’ in London are running a similar scheme of their own. Some of their young people are even now working in the Cloud ecosystem:

In the current economic climate, with government cuts starting to bite and with youth unemployment hitting record levels, the work of Landmark Training is becoming ever more important. If we are to avoid another “lost generation”, it is essential for young people to have the opportunity to access employment. At Landmark, we work closely with employers, the community and young people to create programmes that will enable this to happen.

Through our Foundation Learning Programme and our Apprenticeships, we prepare young people for the world of work, giving them the skills that employers really want. We find work placements for all our Foundation Learners and employment opportunities for all our apprentices.

That is our mission and that is what we do very successfully.

Thirdly, apprenticeships.

Lord Sugar might not always give the most accurate portrayal of an Apprenticeship, but the basics are the same.

As employees, apprentices earn a wage and work alongside experienced staff to gain job-specific skills. Off the job, usually on a day-release basis, apprentices receive training to work towards nationally recognised qualifications. Anyone living in England, over 16 years-old and not in full-time education can apply.

Apprenticeships can take between one and four years to complete depending on the level of Apprenticeship, the apprentices’ ability and the industry sector.

Apprenticeships are open to all age groups above 16years-old whether you are just leaving school, have been working for years or are seeking to start a new career. You just need to be living in England and not taking part in full-time education.

There you have it. You don’t have to get into debt to get a career. In fact, in some instances you can be educated and get paid for it.

Increasing Tuition fees may not be the best idea, but this does not mean that Cloud Computing skills will suffer. Rather that alterative paths to employment will be sought and employers will need to adapt to not seeing as many degrees on the CV’s that land on their desks, but might have equally acceptable skills, taught and learnt away from a traditional educational establishment.

Please note that this blog post does not necessarily express the views of Resource on Demand or their team.

 

In favour of Tuition Fees?

Tuition Fees. Like them or loath them they’re now here, but what are the implications for the enterprise and more specifically, what will they mean for Cloud Computing?

Over the next two blog postings we’ll argue both sides of the coin.

To start with it’s the turn of those in favour of tuition fees.

In Favour

“The countries in the world in which universities make the biggest contribution to social mobility are those with the highest fees.” – Nick Boles, Conservative MP for Grantham and Stamford

Cloud Computing is not just on the cusp, but is happily galloping over the cusp of greatness. Apple has just launched their iCloud, media-savvy proof that cloud is now being used (effectively) and loved by the masses, by anyone with an iPhone, iPad or Apple computer. Cloud is now a trusted process for work and home alike.

This mass adoption will need increased infrastructure and further development, in order to sustain growth and securely manage both personal and enterprise accounts. This naturally needs a larger workforce than is currently available and will also need sustained investment in training.

The workforce should come through our colleges and Universities. There is a need for highly skilled minds to be trained in both the theory and application of Cloud Computing, and one such route for this would be through Higher Education.

Back in May, Theresa Durrant, Operations Director at Resource on Demand (ROD), said:

“Higher Education Institutions need to further their commercial partnerships with organisations and platforms in order to give under-graduates the edge in a crowded job market. Through offering modules in contemporary technology, such as cloud computing, graduates will enter the job market better equipped for the task in hand.”

“We are currently seeing graduates enter the job market with no certification at all, which is the bare minimum they would need to work with a platform such as salesforce.com. There is then additional training they need to undertake before they can begin to work, which we hope can be avoided in the future.”

There is need for the educational system to continue investing heavily in their students and this funding needs to come from tuition fees. Education costs money, but the results should be impressive.

In the US, where tuition fees are considered to be high, graduate entrepreneurs still account for thirty per cent of the growth in the economy.

Whilst we’re not after, specifically, entrepreneurial graduates; we are after a high calibre of students to be training in the intricacies of Cloud Computing, and many of these will have an entrepreneurial spirit, which will be needed to continue growing the cloud.

Yes there are other training methods, but the sharpest minds will need University to hone their skills and they will require the latest technology to train with. All of which costs money.

The cloud will reap the benefits in the next ten years, as will the graduates who went to University.

Do you agree of disagree with this?

Next week: Against Tuition Fees.

Please note that this blog post does not necessarily express the views of Resource on Demand or their team.

 

IT Industry Focused GCSE Called For

A number of employers are calling for the creation of an IT industry centred GCSE so that students can attain qualifications in skills that will actually be useful to them in the long term.

Henry Duddy, head of development at FDM Group, has thrown his weight behind the proposal, and he even hopes that such a GCSE would eventually lead to the creation of an IT industry centric A-Level.

He believes that the more focused training would also encourage students to look further into the IT field, thus creating a new generation of qualified IT recruits.
He claims ”A major concern for the IT industry is of course the IT skills shortage.

“At FDM we strongly believe that graduate recruitment can offer a viable solution to this crisis, however, we also feel that this needs to be achieved by promoting computing as an academic subject from the earliest stage possible.”

This demand is a similar ongoing discussion which ROD has had regarding University courses.  Back in May Theresa Durrant, Operations Director at Resource on Demand (ROD), said:

“Higher Education Institutions need to further their commercial partnerships with organisations and platforms in order to give under-graduates the edge in a crowded job market. Through offering modules in contemporary technology, such as cloud computing, graduates will enter the job market better equipped for the task in hand.”

“We are currently seeing graduates enter the job market with no certification at all, which is the bare minimum they would need to work with a platform such as salesforce.com.  There is then additional training they need to undertake before they can begin to work, which we hope can be avoided in the future.”

One of the few universities to embrace Cloud Computing is Aberdeen University who offer a MSc/PgDip in ‘Cloud Computing’, but ROD is encouraging places like Aberdeen to expand their offering.

Theresa Durrant added:

“Universities can use recruitment companies, like ROD, to gauge the direction that technology is moving in, and adjust their courses accordingly – at the moment recruiters tend to be a dirty word – but we believe there is a strong partnership that if forged could help graduates, Universities and the job market.”

Lee Durrant, ROD MD, said:

“Our suggestion is that Universities take advantage of the free tools that salesforce.com offer, such as developer accounts, wide-ranging online training, and free social collaboration tools.  The culmination of this is the student undergoing the certification process as an integral part of their course and leaving University with usable and employable skills. Providing a vocational and work experience led qualification that meets both the industry and direct company employment needs.”

Our observation is that educational establishments are feeling the demand from the corporate world for more targeted courses, including Cloud Computing, which can only be a good thing.

Will the shortage of cloud architects lead to bad clouds?

David Linthicum writes a compelling piece in infoworld.com, suggesting that there seems to be more cloud construction projects than there is talent to support them.

He writes:

The demand has exploded for those who understand how to build clouds. However, you have pretty much the same number of cloud-experienced architects being chased by an increasing number of talent seekers. Something has to give, and that will be quality and innovation as organizations settle for what they can get versus what they need.

You can read his article in its entirety here.  What do you think?  Does demand outweigh the talent available?  Will something give?  Is David right?

Universities Encouraged to Embrace Emerging Technologies

Resource on Demand, today sent out a press release encouraging Universities to embrace emerging technologies, like cloud computing.

You can read our press release below…

(London, UK) Leading cloud recruitment firm, Resource on Demand, is encouraging universities to introduce industry-recognised modules in a bid to increase the employability of graduates.

Theresa Durrant, Operations Director at Resource on Demand (ROD), said:

“Higher Education Institutions need to further their commercial partnerships with organisations and platforms in order to give under-graduates the edge in a crowded job market. Through offering modules in contemporary technology, such as cloud computing, graduates will enter the job market better equipped for the task in hand.”

From September 2012, universities in England will be allowed to raise tuition fees up to £9,000 per year and ROD are arguing that this presents a great opportunity for Universities to invest in emerging technology markets.

Theresa Durrant and ROD, are pioneers in the cloud recruitment market and are blazing the way for graduate opportunities, she said:

“We are currently seeing graduates enter the job market with no certification at all, which is the bare minimum they would need to work with a platform such as salesforce.com.  There is then additional training they need to undertake before they can begin to work, which we hope can be avoided in the future.”

One of the few universities to embrace Cloud Computing is Aberdeen University who offer a MSc/PgDip in ‘Cloud Computing’, but ROD is encouraging places like Aberdeen to expand their offering.

Theresa Durrant added:

“Universities can use recruitment companies, like ROD, to gauge the direction that technology is moving in, and adjust their courses accordingly – at the moment recruiters tend to be a dirty word – but we believe there is a strong partnership that if forged could help graduates, Universities and the job market.”

Lee Durrant, ROD MD, said:

“Our suggestion is that Universities take advantage of the free tools that salesforce.com offer, such as developer accounts, wide-ranging online training, and free social collaboration tools.  The culmination of this is the student undergoing the certification process as an integral part of their course and leaving University with usable and employable skills. Providing a vocational and work experience led qualification that meets both the industry and direct company employment needs.”

ROD launched in Feb 2009, and are now recognised as a leading light in the Cloud eco-system.  They were one of the first UK recruitment companies to focus purely on Salesforce.com and Cloud recruitment.