What Future Job Skills will be needed to survive in a Machine automated world?

Artificial Intelligence and Machine Learning are the buzzwords of the moment. We hear about self-driving cars and a world of automation where chatbots run call centres and respond to customer queries. Much of this technology is new to the marketplace, but predictions are that these are only the start of things to come. So where does that leave people just entering the job market? What future career prospects will our children have, and how can we prepare them to have the future job skills needed to survive in a machine dominated future?

The difference between Humans and Machines

There are many things that machines can do much better than humans, like search vast volumes of data and make mathematical calculations. But their abilities are governed by one major factor – rules. Machines work on programming and predictive learning based on historical data. If new factors come into to the mix, they are ill equipped to manage them.

Humans on the other hand are highly adaptable and can apply knowledge creatively to find solutions to new problems. This type of problem solving ability is what will be the key to humans continuing to add value in the workplace. As much as we’d like to think modern lifestyles are easy to control, plan for and schedule, there remains a high level of unpredictability to life. In addition there are many work sectors in which it will be hard to replace humans with machines. These are the things to be taken into consideration when teaching our children future job skills.

Future Job Skills lie in Human Value:
There are several types of jobs that require strong interpersonal skills and this is not something that machines can’t easily mimic. Think of social professions such as psychology or emergency services, for example.

In the event of an accident, natural disaster or fire, no one can fully understand the situation until they arrive on scene. Additionally as the situation unfolds, circumstances can change. Patients may respond well to treatment or not, what was a stable and safe environment on arrival can quickly become unsafe. Only humans can effectively manage such circumstances because they have the knowledge and instinct to be able to make decisions and adapt according to the circumstances. This highlights an important future job skill: The ability to think on your feet and adapt knowledge and decision making to changing circumstances.

A second important future job skill is visualisation and planning – the ability to create perspective, design, create and coordinate ideas so that they become reality. Architects, engineers, even graphic designers and advertising agencies require human creativity and this is a skill worth developing. Machines may be able to take over many tasks, but it is still human thinking that envisioned them doing that in the first place. Creativity, design, and engineering are important future job skills that humans do best.

Nature and nurture – there is a limit to how much we (or machines) can control the natural world and because of that there will always be opportunities for humans to step in and make a Future job skillsdifference. The environment remains constantly in flux. One only has to view the ever changing weather patterns to see that. As much as we’d like to use equipment to predict what will happen, in the end, nature remains unpredictably in control.

Careers involved in the environmental sector will rely on human expertise from conservation, through to legal management and control as well as the field of medicine. Despite advances, new bugs and diseases consistently appear and old viruses re-emerge, stronger than ever. The human body responds individually to treatments with emotional and mental influences proving to be just as important as physiological factors. As a result, humans will remain valuable in the field of natural sciences. Related future job skills may include scientific knowledge and study, social skills, legal skills as well as management and understanding all varieties of interlinked ecosystems.

Business and economics is another field that remains largely unpredictable. While markets may be manipulated and influenced, consumers react of their own accord, and because they are human the outcomes can never truly be certain. Take last year’s Brexit vote for example. Nobody thought the result would be “no”, and economic predictions based on that result were ominous. Yet many of those fears have proven to be unfounded. While certain sectors took a knock, others have shown to be resilient, growing exponentially despite conservative economic movements. Business thinking, particularly in the entrepreneurial realm will remain important future job skills, as well as that of managers, analysts and economists.

In the future there will be many opportunities to work with machines to achieve better outcomes, and there will also be careers and areas of expertise that will remain firmly in human hands. Rather than fear machines and the impact they may have, the most important future job skills may involve using instinctive human potential to think creatively and seek out opportunities even where there appear to only be challenges.

Resource On Demand is Europe’s first specialist Salesforce Recruitment Company. We assist the world’s leading organisations to grow their technology teams. Supporting companies to fill roles that span across digital marketing, marketing automation, Human Capital Management, CRM system management and, Salesforce developer, Salesforce consultant and Salesforce admin jobs.

The team at Resource On Demand have access to an extensive database of key talent, registering over 8000 professionals each year. To find out how we can support you call us on +44 20 8123 7769 or rod@resourceondemand.com.

Preventing Salesforce Career Stagnation

The traditional model of career progression was: learn as skill, get a job, get promoted, become a manager, then keep that job until you retire. The problem with that is that not only does it limit opportunities, but it’s also a fast recipe for stagnation. If you’re only developing skills and experience in one specific Salesforce niche, chances are at some point you’ll get bored, but with no option for upward progression you may feel stuck. And this is especially an issue when industries or technologies start to mature.

In the UK, Salesforce is starting to reach a level of maturity. Have you considered that maybe it’s time to move on and gain some fresh experience to prevent career stagnation? Despite what you may think, the best careers are those that are not linear. It’s not always about moving up, sometimes a side step or even a backwards step is the best career move you can make because it can lead to new and often better opportunities. Here are our three top tips for preventing career stagnation:

1. Always be learning

This goes far beyond the basics of fulfilling a Salesforce job in terms of development, integration or coding. When you are conscious about learning you are always on the lookout for opportunities to do so, and this in itself is what opens many doors. Even a lunch time chat with a junior colleague may highlight an area they are struggling with. It can plant an idea, open up an opportunity to collaborate and find solutions that don’t yet exist. If you document your problem solving methods and solutions, it can provide a framework for future learning, both for yourself and juniors.
Broaden your horizons by reading books, joining forums and sharing ideas with people in similar roles. As you gain expertise, share your knowledge, because not only does this help build your professional profile, but also helps to raise the bar on the complexities and challenges you get to tackle.

Learn skills beyond standard Salesforce jobs and IT, such as project management or change management. With architecture and technology changing rapidly, these are skills that managers need for successful project implementation.

Look to other industries. While being in the hub of an IT company may seem like the ideal environment for career progression, the reality is that all industries are IT dependent and as such there are opportunities to use your experience to make a big impact in other niche industries. The healthcare industry, insurance industry, retail, NGO’s, even government organisations are becoming more focused on technology to become more efficient.

2. Play to your strengths

There’s a saying: “You’ll never get bored if you’re doing what you love!” So find what you love to do and develop your skills around that. Knowing yourself and playing to your strengths can Salesforce Jobscontribute greatly to career satisfaction. Why? Because then you’re not simply doing what everyone else says you should be doing, or fitting in with what the organisation expects you to do. You’re building your Salesforce career not just doing another job.

IT professionals are often expected to work long hours in big open office environments with pressing deadlines and this can be a recipe for burnout. By knowing how you work best, and what environment makes you most productive, you can seek out other Salesforce jobs that offer what you need, instead of simply accepting what you can get.

3. Stay connected

Whether you attend conferences and seminars or engage on online forums, staying connected is a great way to develop your Salesforce career. You not only constantly stay abreast of what is happening in the industry, but you also have the opportunity of sharing knowledge with like-minded individuals.

Staying connected also helps you to keep moving forward as technology advances and creates opportunities to integrate the old with the new. Many new technologies are simply improvements or built on older proven technologies so expertise and knowledge is seldom wasted. One of the biggest challenges companies face is keeping up with technology developments. Staying connected on a personal level to other experts in the industry can provide valuable insights from other organisations as to how they overcame implementation challenges.

Finally, know that your Salesforce career is what you make it. It’s a platform offering a great deal of diversity and opportunities and suited to people of varying skills, expertise and personalities. Connect, collaborate and always be learning and you’ll find many opportunities to avoid stagnation and develop your Salesforce career. And if all else fails, speak to our expert Salesforce recruiters to give your career a boost!!

Resource On Demand is Europe’s first specialist Salesforce Recruitment Company. We assist the world’s leading organisations to grow their technology teams. Supporting companies to fill roles that span across digital marketing, marketing automation, Human Capital Management, CRM system management and, Salesforce developer, Salesforce consultant and Salesforce admin jobs.

The team at Resource On Demand have access to an extensive database of key talent, registering over 8000 professionals each year. To find out how we can support you call us on +44 20 8123 7769 or rod@resourceondemand.com.

Reasons to consider gaining a certification this year

salesforce certificationsAs a recruitment agency, we know that companies are always interested in hearing about certified professionals. Whether you have years of experience or have just started your career, holding current certifications is always a bonus, for many reasons. And in particular, it demonstrates to current and potential employers that you have a minimum level of knowledge.

Regardless of the size of a company, employers want to ensure they hire the best. They will be looking for levels of competency and those who can hit the ground running. What better way to prove that you are an expert in your specialist area then to gain a certification?

Deciding which certification to take

With lots of certifications to choose from, it is no mean feat deciding which one to sit first. We recommend you start with the basics or generalised certifications, which give overviews of a technology, and work your way up from there. In most technology markets look out for opportunities to gain the following certifications:

  • Certified Administrator
  • Certified Developer
  • Certified Consultant
  • Certified Expert / Specialists
  • Certified Architect
  • Certified Engineer
  • Certified Analyst / Project Manager

Reasons to become certified

There are various reasons why gaining a certification is an advantage. The key reasons include: showing your commitment to the technology, standing out from others and proving your value.

Having gained a certification, it will not only prove your ability to your employer, but it will also show how committed you are. Employers understand that gaining a certification takes preparation and upfront investment. And only individuals devoted to their technology would be prepared to do. Certifications are also great negotiation tools if you are working towards a potential promotion and / or salary increase.

Certifications can also help during the hiring process. For example most companies if presented with two almost identical applicants, are likely to choose a certified applicant over one that is not certified. The reason. Companies want to be able to confidently put your in front of their clients, and certified professional are more likely to instill confidence within the client.


Being a pursued professional is always an advantage. It means companies are willing to pay a higher salary for you to join them. Did you know that a typical Consultant without any Salesforce certifications, will earn on average £58.4k per annum? Compare this to a Consultant who holds current Salesforce certifications, who will earn on average £70k. That’s an extra 20% more for being certified.

Why not book your certification exam today?

If you are IT professional regardless of what sector is it in, whether it be within Workday, Salesforce, marketing automation, etc. look out for opportunities to gain your certifications. And to help you prepare for your exams, we have shared some handy marketo and salesforce certifications study guides.

If you have any more questions just contact our team on rod@resourceondemand.com

– The ROD team wish you the best of luck x

Home Grown Talent

Cloud Technology TrainingIn an industry where there is most definitely a skills shortage, passion and determine can go a long way. Whilst there are still a number of companies out there, who place a lot of importance on education and degrees from top universities, many companies are now leaning towards experience and passion for technology, as being more vital within their new hires.

Co-founder of ROD, Theresa Durrant, had this to say, “A persons attitude and aptitude can play a big part in making an individual stand out in the crowd, and in some cases more so than what university they went to. We join our clients in voicing big concerns in how education is most definitely lagging behind, as universities still do not offer relevant cloud technology courses. We feel that the Education Secretary is missing a vital link in helping unemployed, but talented individuals into gainful employment, by not taking technology skills shortages across the UK, into consideration.”

In an industry that is ever evolving and changing shape, hiring managers are now changing their assessment criteria, for hands-on practical experience, passion for technology and entrepreneurial tendencies, with a view to providing in-house training to get the candidates to the right level of skills they need.

Individuals who can demonstrate they are willing to get involved, are more likely to be given an opportunity, if they do not currently possess the right level of skills, and in this respect crowdsourcing has seen a big surge in participants willing to offer up ‘code’ on a pro bono basis. Durrant went on to say “We actively encourage everyone, looking for their big break into a technology profession to get involved. Showing that you can think outside the box to gain real world experience, is going to be extremely attractive to a potential employer, in seeing that you are not frightened to roll up your sleeves and get your hands dirty.”


Valuable Resources

Whilst good old uncle ‘Google’ is great for finding out useful information, sometimes there is just too much of it, that you can spend hours trying to find information that is relevant.

That is why here at ROD, we make it easier by keeping useful tips, hints and learning resources all in one place. So why not check our our resources tab, and let the learning commence?

Things you might find (click the image to find out more):

Careers Guidance
Pathways Careers Guidance


Salesforce.com Technical Architect Study Guide - Winter '14
Salesforce.com Study Guides – Winter ’14


Salesforce.com Demo Videos
Salesforce.com Demo Videos


The Generation Game

The Office for National Statistics has recently reported that unemployment figures have dropped by around 72,000, to 2.51 million. But it seems that the UK is still missing a trick when it comes to helping the long term unemployed and school leavers into work.

Cloud ComputingResource On Demand (ROD) has previously spoken out about how we need to rethink education in the UK, by pushing for Universities and Technical Colleges to offer more diverse IT courses,which should include some of the key cloud computing technologies on the market today.

In this respect, the US is already way ahead of us, as we see the likes of Harvard and Stanford all offering various cloud related courses. Whilst here in the UK, individuals pay on average between £3,000 and £6,200 to privately gain certifications in their chosen cloud technology.

ROD’s Director, Theresa Durrant, recently commented that she welcomes the day when cloud providers start offering training and education in mainstream Technical Colleges and Universities. “I am approached on a weekly basis by school leavers, or unemployed technical people about how they can gain cloud skills. At the moment, I usually point them in the direction of the private training courses provided by the cloud technology companies, but for even the most talented of individuals, their financial circumstances means that gaining certifications is often beyond their reach”.

To add to this, a recent survey of UK based companies reported that approximately 14% of employers would not entertain school leavers, whilst 11% said they would not consider those that were considered to be ‘long-term’ unemployed.

Durrant went on to say “There should be a mechanism that enables the government to see future demand and shortages of skills within the UK. Technology moves at a staggering rate, but we can see a critical shortage of skills in the next generation. We implore education authorities to start planning for this shortage by partnering with technology companies to provide more cloud courses. Certainly school leavers should be encouraged to extend their education into cloud IT, whilst the local government could look to offer cloud training for those who have been deemed as long-term unemployed, as a way to build confidence and provide individuals with a new and relevant skill set that would make them more attractive to potential employers”.


Pathways to becoming a salesforce.com Developer

Are you interested in becoming a salesforce.com developer? Not sure what to do or where to go next?  Here’s the ROD guide to becoming a salesforce.com developer. If you have any questions just phone us on 020 8123 7769 or email us: rod@resourceondemand.com

What is a salesforce.com developer?

Developers are those within an organisation who can develop cloud applications, mainly through force.com.

What does a salesforce.com developer do?

Salesforce.com say:

First, take Building Applications with Force.com. You’ll learn how to design and build  applications with clicks, not code. This course is a must for understanding the basics and knowing how to choose the right development tools for every project. Then, follow up with the online course Analytics as a Service at your convenience, to learn all about reporting.

Next, take Force.com Code & Force.com Page Controllers. You’ll learn how to use our programming languages to expand your SaaS applications and create new ones. Follow up with the online course Managing Development with Force.com to learn about tools and best practices for application management in the cloud.

So what’s the difference between a Certified Developer and a Certified Advanced developer?

To become a Certified Developer you’ll need to take two courses:

1. Building Apps with Force.com

2. Analytics as a Service

To become a Certified Advanced Developer you’ll need to take two further courses:

1. Force.com code & force.com page controllers

2. Managing Development with force.com

How do I undertake this training?

We recommend the ‘Premier Success Plans’, these are designed around three key principles: Customer Success, Support, and Training. Highlights of these plans include providing best practice resource, release readiness programs, 24/7 phone and online support, unlimited access to the online Premier training catalogue and customisable training templates.

For more information on salesforce.com courses click here.

This seems expensive, do I really need to take these exams?

They do seem expensive to look at, but you have to view these courses as an investment in your career. Salesforce.com developers are in real demand, and the salaries offered are reflected in this.

To get a role with a reputable company you will need certification from salesforce.com and the cost of exams will soon be covered.

I’m ready. How do I get a job as a salesforce.com developer?

Resource on Demand are the original and best salesforce.com recruitment company in the UK, as such we have roles available in a number of leading companies, who either use or implement salesforce.com, in the UK and beyond. We’ll talk you through the steps needed (training; certification) and then help you to find a role ideal for you. We never fill a role just to tick a box, so you can be assured that we’ll find a role that suits you.

We need a salesforce.com developer, can you help?

We have a number of certified salesforce.com developers who are actively looking for a role in the cloud, as well as developers, architects, consultants and administrators. We would be happy to talk to you about your needs and then introduce you to some  candidates, who we feel would help to drive your company forward and suit you and your company.

Just phone us on 020 8123 7769 or email us: rod@resourceondemand.com and one of our team will be happy to help.

Salesforce, salesforce.com and force.com are trademarks of salesforce.com, Inc

Pathways to becoming a salesforce.com Consultant

Are you interested in becoming a salesforce.com consultant? Not sure what to do or where to go next? Here’s the ROD guide to becoming a salesforce.com consultant. If you have any questions just phone us on 020 8123 7769 or email us: rod@resourceondemand.com

What is a salesforce.com consultant ?

Consultants are the brains behind designing and implementing CRM solutions. They’ll have the knowledge needed to guide a project from conception through to completion; whether working for clients or based inhouse. There are two types of consultant:

1. Certified consultant for Service Cloud

2. Certified consultant for Sales Cloud.

What’s the difference between a Certified Consultant for Service Cloud and Sales Cloud?

Salesforce.com say:

The Salesforce.com Certified Sales Cloud Consultant exam is designed for implementation experts who have experience implementing Sales Cloud solutions in a customer-facing role. The Salesforce.com Certified Sales Cloud Consultant is able to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

The Salesforce.com Certified Service Cloud Consultant exam is designed for implementation experts who have experience implementing Service Cloud solutions in a customer-facing role. The Salesforce.com Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Tell me more…

The first step in becoming a salesforce.com consultant is to take the Administration Essentials exam (ADM201); from your preparation from this you’ll learn the ins and outs of salesforce.com CRM configuration and management, you’ll also cover solution design.

After you’ve completed Administration Essentials we’d recommend you undertake Implementation Essentials (CON201), which guides you through the design and implementation process.

How do I undertake this training?

Salesforce.com say:

Administration Essentials is our most popular course. It’s a must both for new administrators or those who want to brush up on their core skills. You’ll learn how to set up, configure, maintain, and customize Salesforce CRM. The course also covers key features, including enterprise security, data utilities, and analytics.

Designed by consultants for consultants, Implementation Essentials prepares you to take your solution design skills and consulting career to the next level. Using real-world business scenarios, the course covers critical design considerations and resources such as best practices, templates and process maps, discovery questions, and case studies.

For more information on salesforce.com courses click here:

This seems expensive, do I really need to take these exams?

They do seem expensive to look at, but you have to view these courses as an investment in your career. Salesforce.com consultants are in real demand, and the salaries offered are reflected in this.

To get a role with a reputable company you will need certification from salesforce.com and the cost of exams will soon be covered.

I’m ready. How do I get a job as a salesforce.com consultant?

Resource on Demand are the original and best salesforce.com recruitment company in the UK, as such we have roles available in a number of leading companies, who either use or implement salesforce.com, in the UK and beyond. We’ll talk you through the steps needed (training; certification) and then help you to find a role ideal for you. We never fill a role just to tick a box, so you can be assured that we’ll find a role that suits you.

We need a salesforce.com consultant, can you help?

We have a number of certified salesforce.com consultants who are actively looking for a role in the cloud, as well as developers, architects and administrators. We would be happy to talk to you about your needs and then introduce you to some candidates, who we feel would help to drive your company forward and suit you and your company.

Just phone us on 020 8123 7769 or email us: rod@resourceondemand.com and one of our team will be happy to help.

Salesforce, salesforce.com are trademarks of salesforce.com, Inc

Pupils set for coding and app lessons

The BBC reported this week that ‘School ICT’ lessons are to be replaced by Computer Science Programme.

If you read past the horribly antiquated term, which brings to mind men in white coats with punch cards surrounding a computer attached to a dot-matrix printer, the proposal is surprisingly hopeful, although belated.

Michael Gove is pushing this forward to enable young people to be able to ‘work at the forefront of technological change,’ an idea that ROD have been pushing for a while, as we’ve blogged about here and here.

So from this announcement think less ‘computer science’ and more teaching on coding, apps, programming, cloud, platforms and social integration.

The BBC reports that: Computer games entrepreneur Ian Livingstone, an adviser to Mr Gove, envisages a new curriculum that could have 16-year-olds creating their own apps for smartphones and 18-year-olds able to write their own simple programming language.

ROD knows that some 18-year olds are already able to code and indeed change the face of computing. Take for example the legendary Steve Wozniak of Apple fame, who dropped out of University to work on the first Apple computer in Steve Jobs’s garage; or his Silicon Valley colleague Mark Zuckerberg who developed ‘The Facebook’ whilst at University.

The hope from this great news is that the next generation of Wozniaks, Zucerkbergs and Benioffs will stem from the UK; that companies (start-ups and established firms) will be able to hire a crop of trained and able young talent fresh from school, college or university.

Teaching in IT shouldn’t be restricted to IT lessons, all lessons should be using apps, tablets and new technologies as part of a wider integrated IT approach.

We predict a new breed of start-up, that focuses on producing materials and apps for the education market; even down to publishing firms making interactive text books available for tablets – giving rapid and automated feedback to students as they learn and pushing notifications to them as they study.

Our wish for schools is that they draft-in existing skills from the corporate environment in order to best facilitate ‘computer lessons’ for students. Not all IT teachers will be able to code or build an app, but to explore creative potential in students the schools should look outside of their walls and even consider work placements with start-ups; extra-curricular classes in smart phone app development; weekend hackathons; partnerships with tech firms and training in new technologies such as HTML5 and the salesforce.com platform.

We await the implementation of this education drive and look forward to welcome the next breed of developers and programmers to the cloud eco-system.


Universities Encouraged to Embrace Emerging Technologies

Resource on Demand, today sent out a press release encouraging Universities to embrace emerging technologies, like cloud computing.

You can read our press release below…

(London, UK) Leading cloud recruitment firm, Resource on Demand, is encouraging universities to introduce industry-recognised modules in a bid to increase the employability of graduates.

Theresa Durrant, Operations Director at Resource on Demand (ROD), said:

“Higher Education Institutions need to further their commercial partnerships with organisations and platforms in order to give under-graduates the edge in a crowded job market. Through offering modules in contemporary technology, such as cloud computing, graduates will enter the job market better equipped for the task in hand.”

From September 2012, universities in England will be allowed to raise tuition fees up to £9,000 per year and ROD are arguing that this presents a great opportunity for Universities to invest in emerging technology markets.

Theresa Durrant and ROD, are pioneers in the cloud recruitment market and are blazing the way for graduate opportunities, she said:

“We are currently seeing graduates enter the job market with no certification at all, which is the bare minimum they would need to work with a platform such as salesforce.com.  There is then additional training they need to undertake before they can begin to work, which we hope can be avoided in the future.”

One of the few universities to embrace Cloud Computing is Aberdeen University who offer a MSc/PgDip in ‘Cloud Computing’, but ROD is encouraging places like Aberdeen to expand their offering.

Theresa Durrant added:

“Universities can use recruitment companies, like ROD, to gauge the direction that technology is moving in, and adjust their courses accordingly – at the moment recruiters tend to be a dirty word – but we believe there is a strong partnership that if forged could help graduates, Universities and the job market.”

Lee Durrant, ROD MD, said:

“Our suggestion is that Universities take advantage of the free tools that salesforce.com offer, such as developer accounts, wide-ranging online training, and free social collaboration tools.  The culmination of this is the student undergoing the certification process as an integral part of their course and leaving University with usable and employable skills. Providing a vocational and work experience led qualification that meets both the industry and direct company employment needs.”

ROD launched in Feb 2009, and are now recognised as a leading light in the Cloud eco-system.  They were one of the first UK recruitment companies to focus purely on Salesforce.com and Cloud recruitment.